PRIVACY POLICY - SMS COMMUNICATION

1. Data Collection

We collect your mobile phone number when you submit it through our intake forms, and we use this information for the following purposes:

  • Customer Service: To provide you with customer support, respond to inquiries, and assist with your account-related questions.

  • Transactional Alerts: To send important updates such as order confirmations, shipping notifications, and appointment reminders.

  • Marketing Communications: To send promotional offers, discounts, and news related to our products and services.

2. Consent

By submitting your mobile phone number, you provide your explicit consent to receive SMS communications from [Your Company Name] for the purposes outlined above. The language of consent will be as follows:

  • "By providing your phone number, you consent to receive text messages (SMS) from House Of ALIO for customer service, order updates, and promotional offers. Message and data rates may apply. You can opt-out at any time by replying 'STOP.'"

This consent is recorded, and you are required to opt-in by checking a box or submitting the intake form, signifying your agreement to receive these communications.

3. Opt-Out Rights

You have the right to stop receiving SMS messages at any time. To opt-out of receiving future SMS communications, simply reply “STOP” to any message you receive. After you reply with "STOP," you will receive a confirmation that you have been unsubscribed from our SMS list. You will no longer receive any further marketing messages, though you may still receive important transactional or service-related alerts (e.g., order updates, account notifications).

Example Opt-Out Message:

  • "You have been unsubscribed from receiving text messages from House Of ALIO. To start receiving messages again, reply 'START.'"

4. Third-Party Sharing

We do not share your mobile phone number with third parties for marketing purposes without your explicit consent. If we ever need to share your phone number with a third party for purposes like processing a payment, delivering products, or marketing, you will be informed and asked for your consent prior to sharing.

If you prefer not to have your information shared with third parties for marketing purposes, you can opt out of such sharing by contacting our support team at info@houseofalio.com. Please note that third-party marketing partners may also allow you to opt out directly through their own systems.

5. Data Retention

We retain your mobile phone number and other personal data for as long as necessary to fulfill the purposes for which it was collected, including providing you with SMS communications and complying with legal obligations. If you choose to opt-out of marketing messages, your data will still be retained for transactional or account-related communications.

If you wish to have your data deleted or wish to exercise any of your rights under data protection laws, you may contact us at [Contact Info], and we will process your request in accordance with applicable laws. We may retain certain information as required for legal, accounting, or reporting obligations.

6. Security

We take the security of your personal data seriously. Your mobile phone number and other personal information are stored securely and protected by industry-standard encryption technologies. Access to your personal data is restricted to authorized personnel only, and we employ various security measures to prevent unauthorized access, disclosure, or destruction.

We regularly review and update our security practices to safeguard your information against potential threats and to comply with data protection regulations.

7. Compliance with Regulations

We are committed to complying with relevant data protection laws and regulations, including:

  • General Data Protection Regulation (GDPR): For users in the European Union, we comply with GDPR to protect your personal data and ensure your rights regarding access, correction, and deletion of your data.

  • California Consumer Privacy Act (CCPA): For residents of California, we comply with the CCPA, which provides you with the right to request access to, deletion of, or opt-out from the sale of your personal information.

  • Telephone Consumer Protection Act (TCPA): For users in the United States, we comply with TCPA regulations, including obtaining express consent before sending SMS communications and providing clear opt-out mechanisms.

  • Canada's Anti-Spam Legislation (CASL): For users in Canada, we adhere to CASL’s guidelines, ensuring that SMS messages are only sent to users who have provided express consent and that an opt-out mechanism is included.

For more information on how we comply with these laws, please refer to the https://www.houseofalio.com/privacy-policy or contact us at info@houseofalio.com.

6. Contact Us:

Email: info@houseofalio.com

Phone: (210) 851-8892