PRIVACY POLICY - SMS COMMUNICATION
1. Data Collection
We collect your mobile phone number when you submit it through our intake forms, and we use this information for the following purposes:
Customer Service: To provide you with customer support, respond to inquiries, and assist with your account-related questions.
2. Consent
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from House Of ALIO. This includes SMS messages for customer care. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.houseofalio.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.
3. Opt-Out Rights
You have the right to stop receiving SMS messages at any time. To opt-out of receiving future SMS communications, simply reply “STOP” to any message you receive. After you reply with "STOP," you will receive a confirmation that you have been unsubscribed from our SMS list. You will no longer receive any further messages, though you may still receive important transactional or service-related alerts (e.g., order updates, account notifications).
Example Opt-Out Message:
Text "Stop" to unsubscribe from House Of ALIO SMS alerts.
4. Third-Party Sharing
We do not share your mobile phone number with third parties.
5. Data Retention
We retain your mobile phone number and other personal data for as long as necessary to fulfill the purposes for which it was collected, including providing you with SMS communications and complying with legal obligations. If you choose to opt-out of marketing messages, your data will still be retained for transactional or account-related communications.
If you wish to have your data deleted or wish to exercise any of your rights under data protection laws, you may contact us at info@houseofalio.com, and we will process your request in accordance with applicable laws. We may retain certain information as required for legal, accounting, or reporting obligations.
6. Security
We take the security of your personal data seriously. Your mobile phone number and other personal information are stored securely and protected by industry-standard encryption technologies. Access to your personal data is restricted to authorized personnel only, and we employ various security measures to prevent unauthorized access, disclosure, or destruction.
We regularly review and update our security practices to safeguard your information against potential threats and to comply with data protection regulations.
7. Compliance with Regulations
We are committed to complying with relevant data protection laws and regulations, including:
General Data Protection Regulation (GDPR): For users in the European Union, we comply with GDPR to protect your personal data and ensure your rights regarding access, correction, and deletion of your data.
California Consumer Privacy Act (CCPA): For residents of California, we comply with the CCPA, which provides you with the right to request access to, deletion of, or opt-out from the sale of your personal information.
Telephone Consumer Protection Act (TCPA): For users in the United States, we comply with TCPA regulations, including obtaining express consent before sending SMS communications and providing clear opt-out mechanisms.
Canada's Anti-Spam Legislation (CASL): For users in Canada, we adhere to CASL’s guidelines, ensuring that SMS messages are only sent to users who have provided express consent and that an opt-out mechanism is included.
For more information on how we comply with these laws, please refer to the https://www.houseofalio.com/privacy-policy or contact us at info@houseofalio.com.
6. Contact Us:
Email: info@houseofalio.com
Phone: (210) 851-8892